PDF The Receptionist (Conversation Pieces Book 33)

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Feel proud at the end of your ramble. Hate all popular music. Play classical music in a fancy grocery store. Name drop. Name dropping is so pretentious. Just look at all the Very Important People I know, when the reality is that you maybe caught a glimpse of them at some loft party when they were leaving the secret VIP sub-basement where all of the other Very Important People are, which is where you would actually be if you knew them in real life. These people are not to be trusted. Change your first name into an abbreviation, especially if it is a hyphenated last name.

Like this: P. Smell a glass of wine before you drink it. Complain about hipsters. I was complaining about hipsters before hipsters were a thing people talked about. That experience alone makes you uniquely qualified to solve all intellectual debates that have ever existed. After you have delivered this line you Pause……. Pausing is really important it will give the patient the chance to digest what you have just said and increase your chances of booking them there on the spot.

The brutal honesty approach is reserved for the client who is insistent on probing the receptionist on price. This type of client is NOT ideal and they need to be pre-framed in a way which if they do decide to take up the consultation they will not be a waste of time to the dentist. The client needs to be pre-framed on the pitfalls of selecting a sub-par provider based on price and informed of the likely scenario that they will have to repeat the entire process in years if they choose the wrong practice based on price.

What I will say is that after you hunt around for the lowest possible price you will find a dentist who charges approx. The problem you are likely to encounter is the service you will receive and the chances are it will be well below par. It is at this point that you jump in with your quality and any guarantees if you have them to back up your speech, and then PAUSE. This may seem brutal but it is honestly the best way to approach these clients, as I stated they are not the ideal client they will not select your practice based on price.

You literally have nothing to lose with them, in order to gain their business, you need to pre-frame them on quality and make them see the light. Rule 4 — Your receptionist must be a dog with a bone. A cosmetic lead is extremely valuable to a dental practice. When one comes into your clinic it must be treated like a piece of gold. If you have an email system at your practice where potential patients will inquire about certain cosmetic procedures it is vital that you ensure the person entrusted with following these inquiries up gets hold of the patient.

Not being able to get hold of the patient on the first attempt does NOT mean the patient is not interested in booking a consultation. Time and again we see this problem with our clients where a lead which we send through is called once then forgotten, money is literally poured down the drain.

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This client we had been working with for around five months at the time and were targeting Invisalign patients for them. The campaign was going well with a 5X ROI, we had no reason to suspect anything was going wrong. I organised with the client to send me through a list of the leads which he knew had not been contacted. You're on the stairs. Ask for directions to 3 c;:s:! Put the sentences below in the correct order, the places on the diagram. B: Thank you. Culture File! She works in the Data Processing department.

Greeting Response B: That's correct. A: You're from the London office, aren't you? How do you do? I'm glad to be here.


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A: Do you know Cathy Stokes? Please call me Tom. B: Oh, really? Welcome to Smith Inc. Fine, thanks. And you? So, you're the Director. That's right. Please sit down. Josie: What time do we arrive there? Cecilia: At a. Josie: Where are we going on Wednesday? Josie: And what time do we leave? Cecilia: Wednesday. Is that May the 30th? Cecilia: At p. Josie: Yes, that's right. June 2 Saturda Arrive a.

June 3 Sunday What are they in American style? Talk about birthdays for your friends and family, e. My brother's birthday is Monday is the first day of the week. Josie: When are we going to Monterey? Cecilia: On Wednesday the thirtieth. Cecilia: We're going to Eureka in the morning. Then we're a Josie's birthday cruising the Pacific in the afternoon. Alicia: Uh, yes.

Simon: Would you like coffee, tea or a cold drink? Simon: May I help you? Alicia: I'd like tea, please. Alicia: Yes, thank you. I'm Alicia Romero. From San Simon: With milk or lemon? Alicia: Lemon, please. Simon: Oh, right! You must be the photographer. Simon: Sugar? I'm the photographer from Sagebrush Alicia: No, thanks. Simon: OK. Just a minute. Excuse me. I'm going to make Simon: And you're going to take pictures of the Alaska cruise for the brochure. Here's last year's brochure. You can take a look Alicia: Yes, I am.

Simon: Well, that's great. I'm Simon Chang. I'm Mr. Dawson's assistant. Good to meet you. Alicia: Good to meet you too. Simon: And welcome to Pacific Rim. Then role-play the 3 Match the containers to the contents. I'm a sales representative. Take a chair. I'm from XYZ Incorporated. Would you like to pack milk sit there? Use the picture can sweet 'n' low above, and role-play Conversation B with different words.

I'm not at work right now. Please give your. Compare the answers for the class. Thank you for contacting me. Listen to his phone call. Call 1, Part 1. Underline the differences in Cathy Lowe's message. Your call again and correct them. Write a short message. What does the operator say? He's in Room Call 2. Write the numbers in the. Note: all the answers are possible. Culture File Phone phrases 7 0 Write an answering machine message for yourself. Then practice saying it to a partner.

Jack Hudson is at a fast- food outlet in a mall. Server: Next. Yes, sir? Jack: I'd like a Big Burger, please. Server: Big Burger. Anything else? Jack: Yes. With fries. Server: Regular or large fries? Server: Anything to drink? Server: Is that everything? That's it. It's coming right up. O"'t1eltlj-free fA:rltIf. Do you have anything smaller? Then Out of twenty? Customer: b How much is it? Sorry, I only have a twenty-dollar bill.

Sorry, can you change a fifty-pound note? Sorry, I don't have anything smaller. Can I have some quarters I dollar coins in the change? Hiroshi: How much are those T-shirts? Sales person: Which ones? Hiroshi: Excuse me. How much is this? Hiroshi: The dark blue ones. Sales person: The baseball cap? Sales person: They're twenty-three dollars each.

Hiroshi: What size is it? Hiroshi: What sizes do you have? Sales person: They're all the same. One size fits all. Sales person: Small, medium, large and extra-large. Is it Hiroshi: That's OK. Hiroshi: No. It's for my son. Sales person: How old is he? Hiroshi: Thirteen.

Sales person: I suppose medium, then. The cap and the T-shirt, then. Sales person: That's forty-one ninety-five together. Forty- eight sixty-five with the tax. Hiroshi: 00 you take traveler's checks? Sales person: Sure. Just sign and date it. I have a stamp with the store name.

Hiroshi: There you go. Sales person: That's one thirty-five change. Underline all the 3 c;:s:.? Conversation B. Make conversations using questions. What are the answers? Total your purchases, and pay with a traveler's check. Conversation A. How much are the large ones? No, it's for my What size is it? Alicia: At the Columbia Towers. Do you know it? Simon: Yes, it's on Granville Street. What's it like? Simon: There we go. Two teas. Alicia: It's excellent. Alicia: Which one's mine? Simon: Good. Simon: That one. The one without a spoon.

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There's sugar in mine, but there's no sugar in yours. Alicia: Thanks. Simon: How do you like the weather here? Alicia: It's fine. Not too hot. San Diego's pretty hot at this time of year. Anyhow, is it going to rain? I want dry L1. Simon: Is this your first visit to Vancouver? Simon: We get a lot of rain in the fall and winter. December and January are the wettest months. But the Simon: What do you think of it? Alicia: It's beautiful.

Really beautiful. Alicia: Great.

Simon: I agree, but then it's my home town! Answer the questions: Which cup is his? Is it the one with a spoon or the 4 0 Look at Conversation C, and make conversations about accommodation using: one without a spoon? Does she take sugar? Which of these are good topics for small talk? They're discussing Josie: 00 I go on any excursions? Josie's daily routine. Cecilia: If you have time! You usually don't. Cecilia: So, Josie. Let's go through your daily routine. Josie: OK. What about the evenings? I expect it's the same as on your last ship.

Cecilia: Finally, in the evenings you take reservations for Josie: Sure. When do we begin? First, you always speak to your Josie: It's not exactly the same as my last ship, but excursions team. Cecilia: Great!

Well, the passengers arrive tomorrow Cecilia: Then passengers usually meet in the Ship's morning. You're free this evening. Theater before they leave the ship - that's thirty minutes Josie: Thanks. Cecilia: Some of us from the entertainment team are Josie: And the excursions normally leave thirty minutes going out to dinner. Would you like to come with us?

You can meet everyone in an informal setting. Next, you always check the buses Josie: That's wonderful. Thank you, Cecilia. Josie: Sure. When do you usually leave home? Look at the chart and listen to their conversation. Sales VP. Operations Olga Ivanov Michael Perez. Ships' Captains. Entertainment Director. She's He's I responsible in charge of for accounts. I'm the Los Angeles office. Use the words in the Language Bank. He reports to the Sales Director. What does Wanda Sikorski do? They work in the Accounts Department.

She's the Sales Manager. Her boss is the Sports Manager. She has three assistants. Cecilia Grant is her He's my immediate superior. Look at the Transcript, then make sentences about Josie's job. Cashier: Are those together? Simon: Yes. It's twelve thirty. You're meeting Mr. Dawson Cashier: That's twenty-five dollars and eighty-seven cents. Do you feel like some lunch? Alicia: Sure. Alicia: Let me pay Simon: No. This is on Pacific Rim Cruises. Simon: What kind of food do you like? Alicia: You're sure? Alicia: Anything. It's up to you. Simon: Of course.

I insist. Simon: I usually go to an Italian place near here. It's self- Alicia: OK. Then let me pay next time Cashier: Hey! There's a line at the counter! Make up your Alicia: That's fine. Let's go there. Simon: Sorry. It's a set lunch. They have a choice of four entrees, and you can choose a side salad, a roll and butter, and a drink. Server: Hi. What can I get you? Alicia: Lasagne, please. Server: Do you want Parmesan cheese on that?

Alicia: Yes, please. Simon: Spaghetti Bolognese for me. No Parmesan. Server: Coming right up. Make two 2 c;:s:; Look at Conversation B, and make more conversations with this information. Conversation 1: p. Culture File Paying Would you like some lunch? What sort of food? Look at Conversation C. Chinese place downtown. Make conversations in groups of three using the Conversation 2: Language Bank.

Let me pay. What do you feel like? I'll pay. This is on me. No, I'll get it.


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  • Carlos speaking. Towers Hotel. Pearl: This is Pearl Li. Carlos, will you go up to Room Man: Excuse me! It's urgent. Carlos: What's the problem? Pearl: Yes, sir? Pearl: The shower won't stop. Man: I want to check out. I'm in a hurry. I have a plane to catch! Carlos: I'm on my way.

    Pearl: OK, the cashier's desk is right over there. I'll tell her you're in a hurry. This is Pearl. Phone: This is Room Will you send someone I2. Conversation B quickly? There's water coming through the ceiling! Pearl: Front Desk. This is Pearl speaking. Pearl: All right. I'll deal with it, ma'am. Front Desk. Phone: I need someone in Room immediately! The Phone: I'm in Room , and there's water. There's water all over the floor! Pearl: Don't worry, sir.

    I'll send an engineer right away. Offer the offers of help. Then 8the requests. You're calling the Front Desk. I don't want Housekeeping to make up my room. I can't turn off the air these situations: conditioning. You want the hotel to prepare your bill now, before you come down to the lobby. Decide who to send. Agent: All Canada Airlines. Can I help you? Pierre speaking. Do you have any seats? Jack: Hi, Pierre. This is Jack Hudson. Absolutely Arizona Agent: Let me see. Yes, I have one on the flight. Mineral Waters. Jack: Five thirty! What's the check-in time?

    Pierre: Ah, Jack. Yes, how are you? Agent: One hour Economy. Thirty minutes Business Jack: I'm fine. I'm in town for a couple of days. Can I Class. Will you take that? Jack: No. I won't get to the airport in time. When will the Pierre: OK. I'm pretty busy at the moment. Can you make next flight leave? Agent: There won't be another direct flight on Friday. Jack: Friday afternoon?

    Conversation Pieces

    I'll be there. What time? There'll be one on Saturday at the same time. Pierre: Anytime after four. Jack: Fine. I'll take it. Jack: OK. Does 4: 15 suit you? Agent: Just let me check. Oh, I'm sorry, that flight's full. Pierre: Yes, that's OK. I'll see you then. All-Canada Airlines Partner airlines. Look at Conversation A. In town for two weeks. Is Saturday morning OK?